We will get to your ticket once it is on their queue." "We are currently very busy due to a huge amount of ticket requests for r-r-r-refund. If you (the player) use and file the R word, WG is going to take their sweet time and say: It's like holding you (the player) hostage for a mistake that they (WG) made. They made the "condition" to dare the players not to use and file the R word. And making it look and sound like it's the player's fault for buying their lootboxes. They take no accountability over their mistakes.
And questioning why the playerbase / community hates them. It's no wonder they commit the same mistakes again and again and again. Unlike the 2020 Satan Crates (where you have a chance to get a premium ship ), 2021 summer crates give you a chance to get a perma camo (a perma camo with no guarantee that you have the ship to go with it). They (WG) should just have given the refund and let the players keep what they got (summer event 2021). I only know the 2020 satan crates and 2021 summer crates.) (I don't know how many times WG has refunded the players over their mistakes as I started late. Having a refund condition on a mistake they made. I find WG's take on this being too petty and childish. Conditions: you must not have spent any of the doubloons you bought in the tokens packages, or played any of the ships you got from the crates (tier 7 and tier 9).